Assembler FAQ

1. Visit our assembler registration page
2. Fill out the registration form with your details
3. Provide information about your experience and specialties
4. Upload any relevant certifications or references
5. Complete the verification process
6. Start browsing and purchasing leads

You can update your profile anytime from your assembler dashboard. This includes:

• Contact information
• Service areas
• Specialties and experience
• Availability schedule
• Profile photo

Your profile should include:

• Years of assembly experience
• Types of furniture you specialize in
• Your service area and travel radius
• Professional photo
• Any certifications or training
• Customer testimonials (if available)

1. Log into your assembler dashboard
2. Click "Browse Available Leads"
3. View all available jobs in your area
4. Filter by location, furniture type, or price
5. Review job details and requirements
6. Purchase leads that match your skills and schedule

Lead costs vary based on the job value and complexity. You can see the credit cost for each lead before purchasing. Credits can be purchased in packages, and the cost typically ranges from 1-5 credits per lead.

Yes, you can purchase multiple leads as long as you have enough credits. However, make sure you can realistically complete all the jobs within the customer's timeline to maintain good ratings.

After purchasing a lead:

• You'll receive the customer's contact information
• Contact the customer within 24 hours
• Arrange a convenient time for assembly
• Complete the assembly professionally
• Update the job status in your dashboard
• Receive payment after completion

Credits are the currency used to purchase leads on our platform. You buy credits in packages and spend them to access customer job details. The more credits you have, the more leads you can purchase.

1. Go to your assembler dashboard
2. Click "Buy Credits"
3. Choose a credit package
4. Complete the payment securely
5. Credits are added to your account immediately

Payment is processed after:

• Job completion is confirmed
• Customer satisfaction is verified
• Job status is updated to "completed"

Payments are typically processed within 3-5 business days.

We offer secure payment processing through Square for credit and debit card payments. All payments are processed securely through our platform.

You can communicate with customers through:

• Built-in messaging system in your dashboard
• Phone calls (using provided contact info)
• Email communication

Always maintain professional communication and respond promptly.

If you cannot complete a job:

• Contact the customer immediately
• Explain the situation professionally
• Contact our support team
• We may help find a replacement assembler

Regular cancellations may affect your account status.

You can update job status in your dashboard:

• Available: When you first purchase the lead
• Purchased: When you confirm the job
• Completed: When assembly is finished

Keep status updated for accurate tracking and payment processing.

Essential tools include:

• Basic hand tools (screwdrivers, wrenches)
• Power tools (drill, impact driver)
• Measuring tape and level
• Safety equipment
• Cleaning supplies
• Extra hardware and fasteners

You can contact our assembler support team through:

• Email: assembler-support@furnitureassembly.com
• Phone: +44 123 456 789
• Contact form on our website
• Live chat (coming soon)

If you have a dispute:

• Try to resolve it directly with the customer first
• Document all communications
• Contact our support team for mediation
• Provide evidence and details of the situation

We're here to help resolve conflicts fairly.

For technical issues:

• Contact our technical support team
• Include screenshots if possible
• Describe the issue in detail
• Provide your account information

We'll work to resolve issues quickly.