1. Acceptance of Terms
By accessing and using the Furniture Assembly Service platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our website and services operated by Furniture Assembly Service ("we," "us," or "our").
2. Description of Service
Furniture Assembly Service is a platform that connects customers who need furniture assembled with skilled assemblers. Our service includes:
- Job posting and lead generation for customers
- Lead browsing and purchasing for assemblers
- Communication tools between customers and assemblers
- Payment processing and transaction management
- Customer support and dispute resolution
3. User Accounts and Registration
3.1 Account Creation
To use our service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Account Types
- Customer Accounts: For users who need furniture assembly services
- Assembler Accounts: For users who provide furniture assembly services
- Admin Accounts: For platform administrators and support staff
3.3 Account Responsibilities
- You are responsible for all activities under your account
- You must notify us immediately of any unauthorized use
- You may not share your account credentials with others
- You must be at least 18 years old to create an account
4. Customer Responsibilities
As a customer using our service, you agree to:
4.1 Job Posting
- Provide accurate and complete job descriptions
- Include all necessary details about furniture and requirements
- Specify realistic completion timelines
- Provide accurate location and contact information
4.2 Communication and Cooperation
- Respond promptly to assembler inquiries
- Provide clear instructions and access to assembly area
- Be available during scheduled assembly times
- Communicate any changes or cancellations promptly
4.3 Payment and Satisfaction
- Pay for services as agreed upon
- Provide honest feedback and ratings
- Report any issues or disputes promptly
- Treat assemblers with respect and professionalism
5. Assembler Responsibilities
As an assembler using our service, you agree to:
5.1 Qualifications and Skills
- Possess the necessary skills and experience for furniture assembly
- Have appropriate tools and equipment
- Maintain professional appearance and conduct
- Provide accurate information about your capabilities
5.2 Service Delivery
- Complete assembly work to professional standards
- Arrive on time for scheduled appointments
- Communicate clearly with customers
- Handle furniture and customer property with care
5.3 Business Practices
- Purchase leads responsibly and complete jobs promptly
- Maintain appropriate insurance coverage
- Comply with all applicable laws and regulations
- Provide honest and accurate information
6. Payment and Financial Terms
6.1 Customer Payments
- Job posting is completely free for customers
- Customers pay assemblers directly upon completion of work
- Payment arrangements are made between customers and assemblers
- Our platform facilitates connections but does not process customer payments
6.2 Assembler Payments
- Assemblers pay credits to purchase leads
- Credits can be purchased in various packages
- Assemblers receive payment directly from customers after job completion
- Payment methods are agreed upon between customers and assemblers
6.3 Platform Fees
- We charge assemblers for lead purchases through our credit system
- All credit package fees are clearly disclosed before purchase
- Credit purchases are non-refundable unless otherwise stated
- We reserve the right to modify credit pricing with notice
7. Prohibited Activities
You agree not to engage in any of the following prohibited activities:
7.1 General Prohibitions
- Violating any applicable laws or regulations
- Impersonating another person or entity
- Harassing, threatening, or intimidating others
- Posting false or misleading information
- Attempting to gain unauthorized access to our systems
7.2 Service-Specific Prohibitions
- Circumventing our payment system
- Providing substandard or unsafe assembly work
- Failing to complete purchased jobs without valid reason
- Manipulating ratings or reviews
- Using the service for illegal activities
8. Intellectual Property
Our service and its original content, features, and functionality are owned by Furniture Assembly Service and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
8.1 Your Content
You retain ownership of content you submit to our service. By submitting content, you grant us a license to use, display, and distribute your content in connection with our service.
8.2 Platform Content
You may not copy, modify, distribute, sell, or lease any part of our service without our written permission.
9. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
10. Dispute Resolution
10.1 Customer-Assembler Disputes
- We encourage direct communication to resolve issues
- Our support team can assist with mediation
- Documentation and evidence may be required
- We may withhold payments during dispute resolution
10.2 Platform Disputes
- Contact our support team for assistance
- We will investigate and respond within reasonable time
- Appeals may be submitted for review
- Legal action may be taken for serious violations
11. Limitation of Liability
To the maximum extent permitted by law, Furniture Assembly Service shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.
11.1 Service Limitations
- We provide a platform for connections only
- We do not guarantee the quality of assembly work
- We are not responsible for disputes between users
- Service availability is not guaranteed
11.2 Maximum Liability
Our total liability to you for any claims shall not exceed the amount you paid us in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless Furniture Assembly Service from any claims, damages, losses, or expenses arising from your use of our service or violation of these Terms.
13. Termination
13.1 Account Termination
- You may terminate your account at any time
- We may terminate accounts for Terms violations
- Termination does not affect completed transactions
- Outstanding obligations must be fulfilled
13.2 Effect of Termination
- Access to the service will be revoked
- Account data may be retained as required by law
- Unused credits may be refunded subject to terms
- Ongoing jobs should be completed or transferred
14. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes through:
- Email notifications to registered users
- Prominent notices on our website
- Updates to the "Last updated" date
Continued use of our service after changes constitutes acceptance of the new Terms.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.
17. Entire Agreement
These Terms constitute the entire agreement between you and Furniture Assembly Service regarding the use of our service, superseding any prior agreements or understandings.
18. Contact Information
If you have any questions about these Terms of Service, please contact us:
